Privacy Policy
This Privacy Policy explains how Spardha Pragathi Academy collects, uses, stores, shares, and protects your information when you use our website, services, and Android application.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.
1. Information We Collect
Depending on how you use our services, we may collect the following categories of information:
- Account Information: such as your name, mobile number, email address, password, student profile details, and login credentials or authentication data.
- Verification Information: such as OTP verification status or similar account authentication details where applicable.
- Learning Activity: such as enrolled courses, purchased content, quiz attempts, mock test activity, scores, bookmarks, progress, and content access history.
- Transaction Information: such as purchased product, order or reference ID, invoice details, payment status, subscription or access status, refund status, and related support records.
- Technical Information: such as device type, browser type, app version, IP address, log records, and diagnostic or crash-related information.
- Support Communications: such as messages, complaints, queries, or feedback you send to us.
2. How We Collect Information
We may collect information directly from you, automatically when you use our services, and from service providers that support our operations.
- When you register, sign in, edit your profile, contact support, or request services.
- When you access courses, eBooks, quizzes, tests, downloads, invoices, or other student features.
- When transactions are initiated, completed, failed, cancelled, or refunded.
- When technical logs are generated for security, troubleshooting, analytics, or fraud prevention.
3. How We Use Information
We use collected information only for legitimate business and service purposes, including:
- Creating and managing your account.
- Providing access to courses, tests, eBooks, and other learning resources.
- Tracking learning progress, attempts, and performance history.
- Processing purchases, subscriptions, access rights, invoices, refunds, and customer support requests.
- Sending transactional alerts, service messages, exam notifications, or important updates.
- Improving performance, fixing bugs, securing the platform, preventing fraud, and complying with applicable legal obligations.
4. Purchases and Billing
Our services may include paid digital content or premium access. Where applicable and permitted, supported payment options may be presented to eligible users in accordance with platform requirements, applicable laws, and Google Play policies.
- Payment processing may be handled by Google Play and/or an approved alternative billing system, depending on eligibility, user location, and the payment option shown to the user.
- We do not store your complete card number, CVV, bank password, or full UPI credentials on our own servers.
- We may maintain limited transaction records such as order or reference ID, purchased item, amount, invoice details, payment status, access status, and refund status for access management, accounting, fraud prevention, customer support, and legal compliance.
5. When We Share Information
We do not sell your personal data. We may share limited information only when necessary for operating our services.
- Service Providers: hosting providers, payment partners, OTP providers, analytics or technical service vendors, customer support tools, or similar operational vendors.
- Legal Reasons: when required by law, court order, legal process, government request, or to protect our rights, users, systems, or services.
- Business Protection: for fraud detection, abuse prevention, chargeback handling, or platform security.
6. Security
We use reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including account management, providing purchased access, maintaining required records, resolving disputes, preventing fraud, and complying with legal, tax, or accounting obligations.
- Some information may be deleted immediately upon approved account deletion request.
- Some records may be retained for a longer period where required for legal compliance, security, fraud prevention, dispute handling, or financial recordkeeping.
8. Account and Data Deletion
If our app allows account creation, you may request deletion of your account and associated personal data.
- In-app deletion: If available in your account settings, you may use the in-app delete account option.
- Web deletion request: You may also submit a deletion request at https://www.spardhapragathi.com/account-delete.php.
- Email support: You may contact us at contact@spardhapragathi.com for deletion-related help.
- Approved deletion requests will result in deletion of the account and associated personal data, except information that we are required or permitted to retain for legal compliance, fraud prevention, security, financial recordkeeping, or dispute resolution.
9. Your Choices and Rights
Subject to applicable law, you may have the right to access, update, correct, or request deletion of your personal information. You may also contact us to ask questions about how your information is handled.
10. Children’s Privacy
Our services are intended for exam preparation and educational use. Where required, users should use the services under the supervision of a parent, guardian, teacher, or authorized institution. We do not knowingly collect personal information from children in violation of applicable law.
11. External Services and Links
Our services may contain links to third-party websites, platforms, or payment interfaces. We are not responsible for the privacy practices of third-party services, and users should review the privacy policies of those services separately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised “Last updated” date. Continued use of our services after an update may constitute acceptance of the updated policy, to the extent permitted by law.
13. Contact Us
If you have any questions, privacy requests, or deletion-related concerns, you may contact us using the details below:
- Email: contact@spardhapragathi.com
- Website: https://www.spardhapragathi.com
- Account deletion page: https://www.spardhapragathi.com/account-delete.php